Kim took over as Operations Manager/Compliance Officer in 2004. Her previous roles at the company include Collection Manager, Administrative Secretary, Repossession Specialist, Credit Reporting Investigator, Clerical Support, and Mortgage Processor.
Kim is responsible for monitoring, analyzing, and improving production efficiency and effectiveness. As well as training new employees, Kim is also tasked with developing the team and tracking performance. It is Kim’s job to uphold the company’s impeccable compliance standards.
Kim is a member of InsideArm Compliance Professionals Forum, ACA International, holds the ACA International Credit and Compliance Officer Certification, ACA International Scholar, ACA International Fellow, ACA International Professional Collection Specialist and the MDHBA Certified Healthcare Collector.
She enjoys spending time with family, gardening and finding old items to refurbish.