About Us
History of Pro Com/timeline
Since 1924 Pro Com Services of Illinois, Inc., (Pro Com) headquartered in Springfield, Illinois, has employed the same philosophy – commitment to our clients and their customers. Owner operated, Pro Com demonstrates this commitment through long-term client partnerships, a full range of services, ethical standards, compliance, staff training, and technologically advanced methods.
Long-term client partnerships
Our results speak for themselves. Our successful consumer searches and recovery rates grow our existing partnerships and help secure new clients. We look for ways to enhance our services as clients’ businesses grow and evolve. Our list of loyal and satisfied clients includes major health systems, municipalities, leading lending institutions, utilities, educational systems, small-to-medium private organizations, and local, family-owned businesses.
Ethical standards compliance
We maintain an impeccable record under the Fair Debt Collection Practices Act (FDCPA), Health Insurance Portability and Accountability Act (HIPAA), and the Fair Credit Reporting Act (FCRA). Working within the policies of our individual client companies, as well as federal and state laws governing the credit and collections industry, is our utmost priority and ensures our clients’ trust in us.
Continual staff training
We continually learn about the industry, the laws, and better customer service practices. We understand that laws change, so we actively participate in continuing education for our employees.
In addition, staff members participate in online, phone, and in person training provided by ACA International the Association of Credit and Collection Professionals, MDHBA, InsideArm and the Illinois Chamber of Commerce. [CM1]
Full range of client services
We offer a wide range of client services, because we know this makes our clients’ jobs easier. From first and third party debt collection/recovery work and pre-collection work to extended business office services, and payment monitoring, we take care of our clients’ business needs.
Since we have been using Pro Com Services, our collections have been a lot easier to work with. The Pro Com staff is always ready to help especially with the more complicated situations. Pro Com is always there for us.
-MARION EYE CENTER, LTD.
Technologically advanced methods
We stay current with the latest in technology, promise to deliver the highest level of service at the lowest possible cost, and only use IT that justifies its cost with improved results.
Affiliations
Certifications
- ACA International Professional Collection Specialist
- Medical Dental Hospital Business Associates Certified Healthcare Collector
- Consumer Data Industry Association Fair Credit Reporting Act Certification
- ACA PPMS Certified Agency (Professional Practices Management System)
Awards
- 2018 MDHBA Robert T. Hellrung Award
- 2016 Medical-Dental-Hospital Business Associates President’s Award
- 2016 ACA International Education Foundation Fellow Award
- 2013 Greater Springfield Chamber of Commerce Emerald Award – Small Business Person of the Year
- 2011 Security Bank Women of Influence Recipient